CANCELLATION POLICY
Canceling and Rescheduling: Customers may cancel or reschedule without penalty by notifying us at least 24 to 48 hours before their scheduled appointment or reservation time.
To cancel or reschedule, please:
contact us at
Phone: (980) 439-9533
Email: cancellation@iamroyaltransport.com
Late Cancellation: Cancellations are considered "late" when the Customer does not cancel or reschedule at least 24 to 48 hours prior to the scheduled appointment or reservation time.
Late cancellations: will result in Customer being charged a fee of $25.00.
Missed Appointments: If a Customer misses their scheduled appointment or reservation without canceling or rescheduling, they will be charged 10% of the price of the scheduled service or event.
Booking Fees: Booking fees will be refunded only if Customer provides notice of cancellation within the timeframe described above.
Provider Initiated Cancellation: If, for any reason, we must cancel a Customer's scheduled appointment or reservation, we will notify you as soon as possible and work with you to reschedule or you will receive a full refund.
Refunds: Any refunds will be processed in the same method as the original payment.
Fee Waiver: We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.